General terms and conditions

Booking

Bookings can be done via the website www.zombie-escape.nl or via telephone. The total group price must be immediately fulfilled via iDeal or creditcard. A confirmation email will be sent to your email address. Please also check your spam folder.

Cancelations

You can cancel your reservation via the cancelation link in the email or via telephone. Cancelations and changes up to 24 hours before your appointment are free of charge and will be refunded the full payment. Untimely changes with less than 24 hours notice, will lead to €60 costs being charged to you.

The escape

While you are playing the escape room, the game host will watch you via cameras in order to give hints when necessary. No footage will be recorded.

Liability

Zombie Escape Amsterdam is not liable in case of theft or damage to personal belongings. Phones are not permitted inside the escape room and can be stored in the designated lockers.

Secrecy

All participant are obliged to secrecy of the room's content, especially the riddles and its' solutions. Of course you are allowed to tell friends and family about the experience, but please save the spoilers and give them the opportunity to experience the room themselves. It is strictly forbidden to publish any content about the riddles and their solutions anywhere without written consent from Zombie Escape Amsterdam.

Participation

Children under the age of 13 can participate under supervision of a 16+ participant. There are no further age restrictions. Participation is always at your own risk.

Alcohol / drugs

Alcohol and drugs use is forbidden during this activity. Zombie Escape Amsterdam staff hold the right to refuse intoxicated players and remove them from the facility without a payment refund.